Version: v1.3 Streamlined
Operator: Bobby Built Ventures LLC d/b/a QuillCaddie
Applies to: Organizations, Team/Business/Enterprise customers, workspace owners/admins, order-form customers, and authorized business representatives.
Quick summary
- These terms apply to organization-managed use of QuillCaddie.
- Order forms and signed agreements control where they conflict with these Terms.
- Business workspaces are no-training by default.
- Admins are responsible for workspace users, settings, integrations, retention choices, exports, and compliance.
- QuillCaddie provides reasonable security controls, but customers must configure access and use the Service lawfully.
- Support and uptime commitments are only binding if included in an order form or signed agreement.
1. Business scope
These Business Terms apply to Team, Business, Enterprise Preview, Enterprise, organization-managed workspaces, sales-assisted subscriptions, invoices, order forms, and other business use of QuillCaddie.
The customer identified in an order form or business subscription is the Customer. The person accepting these Business Terms represents that they have authority to bind Customer.
2. Order of documents
If documents conflict, the following order applies unless a signed written agreement says otherwise:
- a signed order form or mutually executed agreement;
- the Data Processing Addendum, for personal-data processing terms;
- these Business Terms;
- applicable business addenda;
- shared QuillCaddie policies;
- Consumer Terms, only for use not covered by business terms.
3. Order forms and subscriptions
An order form may specify plan type, subscription term, renewal term, fees, taxes, usage allowances, seats, billing schedule, support level, feature entitlements, security or compliance terms, DPA incorporation, and special terms.
Business subscriptions may be seat-based, usage-based, workspace-based, or custom. Customer is responsible for maintaining accurate access and removing users who should no longer have access.
4. Customer responsibilities
Customer is responsible for:
- its users, administrators, workspaces, roles, and permissions;
- Customer Content and the legal basis for processing it;
- recording notices and consent where audio or meeting-style captures are used;
- configuring data-use, retention, connector, sharing, BYOK, MCP, export, and workspace settings appropriately;
- complying with employment, privacy, confidentiality, regulated-data, export-control, sector-specific, and other applicable laws;
- using only integrations and providers it is authorized to connect; and
- reviewing AI outputs before relying on or sending them externally.
5. Admin authority
Workspace owners, admins, billing admins, and enterprise admins may be able to invite and remove users, assign roles, configure model-training settings, manage connectors, view audit logs, manage sharing, export workspace data, configure retention settings, approve templates and vocabulary, and request deletion or preservation workflows.
Customer is responsible for selecting trusted administrators and monitoring admin activity.
6. Customer Content
Customer Content means User Content submitted to, stored in, processed by, or generated through a business workspace, including captures, audio, transcripts, source text, screenshots, images, links, assets, prompts, templates, product/project context, vocabulary, AI outputs, exports, connector data, and related metadata.
As between Customer and QuillCaddie, Customer retains ownership of Customer Content. Customer grants QuillCaddie the rights needed to provide, secure, support, maintain, improve, and operate the Service; comply with law; enforce agreements; prevent abuse; and perform the functions requested by Customer or its users.
7. Business no-training default
Team, Business, Enterprise Preview, and Enterprise workspaces are no-training by default. QuillCaddie will not intentionally use Customer Content from those workspaces to train or fine-tune generalized QuillCaddie AI models, build internal source-content datasets, train speech recognition models, or participate in provider model-improvement programs where QuillCaddie controls the setting, unless Customer expressly opts in through an authorized workflow or a signed agreement says otherwise.
No-training does not prevent QuillCaddie from processing Customer Content to provide requested features, maintain workspace-specific functionality, run AI outputs requested by Customer, apply workspace vocabulary/templates, maintain security, calculate billing/usage, debug with permission, enforce policies, or comply with law.
8. Data processing
If QuillCaddie processes personal data on behalf of Customer, the Data Processing Addendum applies unless replaced by a signed DPA. Customer is responsible for its own notices, consents, legal bases, and instructions.
9. Confidentiality
Each party may receive confidential information from the other. The receiving party must protect confidential information using reasonable care and may use it only for purposes related to the business relationship. Confidential information does not include information that is public, independently developed, lawfully obtained from a third party, or already known without restriction.
10. Security
QuillCaddie will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Content. Customer is responsible for configuring workspace roles, connector access, sharing settings, devices, identity provider settings, and account credentials.
11. Support and availability
Support is described in Support and Availability or the applicable order form. Unless an order form or signed agreement says otherwise, QuillCaddie does not provide a formal uptime SLA, service credit, 24/7 support commitment, or guaranteed response time.
12. Fees, payment, and taxes
Fees are due as described in the order form, invoice, checkout, or subscription terms. Unless required by law or stated in a signed order form, fees are non-refundable and non-cancellable during the subscription term. Customer is responsible for taxes and reasonable collection costs for overdue amounts.
13. Renewals and non-renewal
Unless an order form says otherwise, business subscriptions renew automatically for successive terms unless either party gives written non-renewal notice at least 30 days before the end of the then-current term.
14. Suspension
QuillCaddie may suspend access for unpaid fees, security risk, unlawful use, policy violations, harmful use, provider restrictions, or legal requirements. When reasonable, QuillCaddie will try to provide notice and an opportunity to cure before suspension.
15. Termination and data return
Upon termination, Customer may request export of Customer Content subject to technical availability, security checks, applicable law, and payment of outstanding fees. Retention and deletion follow the Data Retention and Deletion Policy, DPA, order form, and applicable law.
16. Publicity
QuillCaddie may not use Customer’s name or logo in marketing without Customer’s consent unless an order form permits it.
17. Preview and beta features
Features labeled beta, preview, experimental, waitlist, labs, or Enterprise Preview may be incomplete, unstable, changed, suspended, or discontinued. Do not rely on preview features for critical workflows unless a signed agreement says otherwise.
18. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” UNLESS A SIGNED AGREEMENT SAYS OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUILLCADDIE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT.
19. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUILLCADDIE AND BOBBY BUILT VENTURES LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, DEVICE FAILURE, OR SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
UNLESS A SIGNED AGREEMENT SAYS OTHERWISE, QUILLCADDIE’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE OR THESE BUSINESS TERMS WILL NOT EXCEED THE AMOUNTS CUSTOMER PAID TO QUILLCADDIE FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
20. Indemnity
Customer agrees to defend, indemnify, and hold harmless QuillCaddie, Bobby Built Ventures LLC, and our officers, directors, employees, contractors, agents, affiliates, licensors, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to Customer Content, Customer’s use of the Service, Customer’s violation of terms or policies, Customer’s violation of law, Customer’s violation of third-party rights, recordings, integrations, or use/sharing of AI outputs.
21. Governing law and venue
These Business Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. The state and federal courts located in Colorado will have exclusive jurisdiction unless a signed agreement says otherwise.
22. Changes
We may update these Business Terms from time to time. Material changes will be communicated by reasonable means. Changes will not override an active signed order form during its term unless the order form allows it or the change is required for legal, security, provider, or abuse-prevention reasons.
Contact
Support: support@quillcaddie.com
Privacy requests: privacy@quillcaddie.com
Security reports: security@quillcaddie.com
Legal notices: legal@quillcaddie.com
DMCA notices: dmca@quillcaddie.com
Mail: Bobby Built Ventures LLC d/b/a QuillCaddie, 1500 N Grand St, STE R, Denver, CO 80203